Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of CheckAtWork Ltd's ("we", "us", or "our") occupational health screening services, website, and platform. By using our services, you agree to be bound by these Terms.

CheckAtWork Ltd is a limited company registered in Northern Ireland, providing occupational health and wellness screening services to businesses across the United Kingdom and Republic of Ireland.

2. Company Information

3. Services Provided

3.1 Occupational Health Services

We provide:

• Pre-employment health screenings
• Annual employee health checks
• Return-to-work medical assessments
• Executive health screenings
• Workplace health surveillance
• Fitness-for-work assessments
• Health and wellness consultancy

3.2 Service Delivery

• On-site health screening at client premises
• Remote health assessments where appropriate
• Clinic-based appointments
• Digital health reports and recommendations
• Online booking and management platform

4. User Responsibilities

4.1 Accurate Information

You agree to:

• Provide accurate, complete, and current information
• Update your information when changes occur
• Inform us of any relevant medical conditions or medications
• Notify us of any emergency contacts or medical requirements

4.2 Cooperation

• Attend scheduled appointments or provide reasonable notice for cancellations
• Follow pre-screening instructions (e.g., fasting requirements)
• Cooperate with health screening procedures
• Maintain confidentiality of login credentials

4.3 Prohibited Uses

You may not:

• Provide false or misleading health information
• Use the service for purposes other than occupational health screening
• Attempt to access unauthorized areas of our platform
• Interfere with the proper working of our services
• Violate any applicable laws or regulations

5. Booking and Cancellation Policy

5.1 Booking Terms

• All bookings must be made through authorized channels
• Minimum notice periods may apply for certain services
• Group bookings may have specific terms and conditions
• We reserve the right to refuse service in certain circumstances

5.2 Cancellation and Rescheduling

• Client Cancellations: 24 hours notice required to avoid charges
• Emergency Cancellations: Medical emergencies exempted from charges
• Our Cancellations: We will provide maximum notice and offer alternatives
• Rescheduling: Subject to availability and may incur additional costs

6. Payment Terms

6.1 Pricing

• Current pricing is available on our website and quotations
• Prices are subject to change with reasonable notice
• Group discounts may apply for larger organizations
• Travel charges may apply for remote locations

6.2 Payment

• Payment terms are typically 30 days from invoice date
• Late payment charges may apply after the due date
• We accept bank transfers, cheques, and approved credit arrangements
• Disputed invoices must be raised within 30 days

7. Professional Standards

7.1 Qualified Personnel

All health screenings are conducted by:

• Registered healthcare professionals
• Appropriately trained and certified staff
• Personnel with current professional indemnity insurance
• Staff adhering to relevant professional codes of conduct

7.2 Quality Assurance

• We maintain appropriate quality management systems
• Equipment is regularly calibrated and maintained
• Procedures follow current best practice guidelines
• We hold relevant accreditations and certifications

8. Health Reports and Recommendations

8.1 Report Delivery

• Individual reports delivered within 48 hours (excluding weekends)
• Group reports delivered within agreed timescales
• Reports delivered through secure digital channels
• Physical copies available upon request

8.2 Report Accuracy

• Reports based on screening results at time of assessment
• Recommendations are advisory and not diagnostic
• Further medical assessment may be recommended
• Report errors should be notified immediately

9. Limitations and Disclaimers

9.1 Service Limitations

Our services are not:

• A substitute for comprehensive medical diagnosis
• A replacement for regular healthcare
• Suitable for emergency medical situations
• Intended to diagnose or treat medical conditions

9.2 Emergency Situations

• In medical emergencies, contact emergency services (999/112)
• We are not equipped for emergency medical treatment
• Staff will provide appropriate first aid within their competence
• Emergency protocols will be followed as appropriate

10. Liability and Insurance

10.1 Professional Indemnity

• We maintain comprehensive professional indemnity insurance
• Public liability insurance covers our activities
• Insurance details available upon request
• Claims should be notified promptly

10.2 Limitation of Liability

• Our liability is limited to the value of services provided
• We exclude liability for consequential or indirect losses
• Nothing excludes liability for death or personal injury due to negligence
• Statutory rights are not affected

11. Data Protection and Privacy

Data protection is governed by our separate Privacy Policy. Key points include:

• We process data in accordance with UK GDPR
• Health data is treated as special category data
• Appropriate consent is obtained for data processing
• Data retention periods comply with regulatory requirements

12. Intellectual Property

12.1 Our Rights

• Website content, reports, and materials are our property
• Trademarks and logos are protected
• Software and systems are proprietary
• Unauthorized use is prohibited

12.2 Client Rights

• You retain rights to your personal and health data
• Individual reports become your property upon delivery
• Aggregate data may be used for research (anonymized)
• Client confidentiality is maintained

13. Termination

13.1 Termination by Either Party

• Services may be terminated with reasonable notice
• Outstanding obligations continue after termination
• Data retention obligations continue as per Privacy Policy
• Payment obligations for completed services remain

13.2 Immediate Termination

We may terminate immediately if:

• These Terms are materially breached
• Payment terms are consistently violated
• Illegal or unethical conduct occurs
• Safety concerns arise

14. Governing Law and Jurisdiction

• These Terms are governed by the laws of Northern Ireland
• Disputes will be subject to the jurisdiction of Northern Ireland courts
• We will attempt to resolve disputes through discussion first
• Mediation may be used before legal proceedings

15. Changes to Terms

• We may update these Terms periodically
• Material changes will be communicated with reasonable notice
• Continued use constitutes acceptance of updated Terms
• Previous versions will be archived for reference

16. Complaints and Feedback

We welcome feedback and take complaints seriously:

• Contact us initially at complaints@checkatwork.co.uk
• We aim to acknowledge complaints within 48 hours
• Formal complaint procedures are available upon request
• Professional body complaints procedures may also apply

17. Contact Information

For questions about these Terms or our services:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.